Parent Portal Help

Quick Guide to Recording Parent Hours

This PDF document provides step by step instructions on how to record your parent hours.

NB! The username for the Parent Portal is different from the one used for SEQTA Engage. The Parent Portal username consists of just CAPITAL letters, with a portion of the surname and first initial.  The SEQTA Engage username will have a combination of letters and numbers. For help with SEQTA Engage (Academic Info) please email engagesupport@stmarks.wa.edu.au

Can't remember your Log in details for the Parent Portal? Email community@stmarks.wa.edu.au. All requests for support, including the re-issue of username and passwords, will be processed on the Friday of each week.

Help with Logging On

Logging in for the first time?

STEP 1: Follow the link marked Parent Portal in the upper right hand side of the School website home page. The Portal can also be accessed directly from the home page of the School App. The  Portal home screen will open in your browser window, with the heading “St Mark’s Anglican Community School – Extranet”

STEP 2: Click on the link that that says “Click here to log in”

STEP 3: The Log In page will appear. Enter your username as supplied.  Please note that the system won’t accept passwords or usernames that have been copied and pasted, so you will need to retype it. Usernames are always typed in capital letters.

Forgotten your username? If you are unsure of your username, please check your fee account statement.  On the last page of the document, in the ‘tear off’ section, you will find your username above your name and postal address. Alternatively, contact the Community Relations Officer

STEP 4: Click on the button marked “More” and the select “Parents” from the drop down list of User Types before clicking on the log in button.  The “More” button is located immediately next to the “Log in” button.

STEP 5: Once you have selected “Parents” enter your unique temporary password then only click on the log in button.

Not sure of your password? You can reset your password yourself, by clicking on the link that says “Forgot your password?” on the log in page.  An email will be sent to your registered email address with a new temporary password. Alternatively, contact the Community Relations Officer

STEP 6: You will immediately be prompted to change your password to one of your own choosing. The screen requires you to first enter your temporary password (see step 5) and then to enter your chosen password twice. Please ensure the password contains a combination of three or more of the following:  upper case, lower case, number and symbol. For example: ex@mpLe8 or or pAs$word or Secret9 or Dogname7  or Hash#tag .

STEP 7: Please ensure you keep a copy of your user name and password in a safe place.

**Important!** If you are using Internet Explorer as your browser, please go to the Internet Explorer Menu Bar (located at the top of the page) and select “Tools” and then “Compatibility View”. When it asks if you would like to add “.wa.edu.au” to the list, click “Yes” or “Accept”. If you experience problems with Internet Explorer, we suggest trying an alternate browser, such as Firefox or Google Chrome.

Having trouble logging on?

The top things to check are:

  1. That you have typed in your username correctly in capital letters
  2. That you have selected "Parents" from the drop down list of User Types before clicking on the log in button (see Step 4 above).

If you think you may have locked yourself out of your account accidently, or if you are unsure of your password or username, please contact the Community Relations Officer.

Help with recording Parent Commitment Hours

**Important!** Our service provider is currently recommending parents use Firefox as their browser, as some parents may be experiencing difficulties with Internet Explorer. If you are using Internet Explorer as your browser, please go to the Internet Explorer Menu Bar (located at the top of the page) and select “Tools” and then “Compatibility View”. When it asks if you would like to add “.wa.edu.au” to the list, click “Yes” or “Accept”.

  1. Log on as normal
  2. In the left hand menu of the Parent Portal, click on “Students & Families”, then on “Parent Commitment”
  3. Still in the left hand menu, click on “Add Edit Current Year Parent Commitment”
  4. On the right hand side of the window, click on “New”
  5. The log entry table will appear. NOTE: If you do not see the grid/table at the bottom of the page, and are using Internet Explorer, please go to the Internet Explorer Tool Bar and select “Compatibility View” (see Troubleshooting section below)
  6. First select “Activity” from drop down list
  7. Then DOUBLE CLICK in the orange bar under the Date column header and select a date from the calendar. If you are using a touch screen device and are not able to “double click” we suggest using the “tab” option on your key pad.
  8. DOUBLE CLICK in the orange bar under the Time column header and enter the time in decimals (3 and half hours = 3.5). If you are using a touch screen device and are not able to “double click” we suggest using the “tab” option on your key pad.
  9. DOUBLE CLICK in the orange bar under the Family Member column header and select from the drop down menu. If you are using a touch screen device and are not able to “double click” we suggest using the “tab” option on your key pad.
  10. DOUBLE CLICK in the orange bar under the Comments column header and enter a short description of what you did (to a maximum of 30 characters including spaces). If you are using a touch screen device and are not able to “double click” we suggest using the “tab” option on your key pad.
  11. DOUBLE CLICK in the orange bar under the Approved By column, click on the grey arrow and then select name from drop down menu, or search by name, surname or activity. If you are using a touch screen device and are not able to “double click” we suggest using the “tab” option on your key pad.
  12. Click “Save”

Frequently Asked Questions/Troubleshooting

Q: Can I use my iPad or Android touch screen device for adding Parent Commitment Hours?

A: Unfortunately, the eMaze system is not fully compatible with touch screen devices. If you are able to connect a keyboard to your device, this may be a better option. Alternatively, parents are welcome to use the workstation in the Tony Stopher Library & Information Centre to log into the Portal and load their hours.

Q: What browsers are compatible with the Parent Portal?

A: Currently, the service provider is recommending parents use the Firefox browser, particularly when they are entering data through the Parent Commitment Hours page. If you are using Internet Explorer as your browser, please go to the Internet Explorer Menu Bar (located at the top of the page) and select “Tools” and then “Compatibility View”. When it asks if you would like to add “.wa.edu.au” to the list, click “Yes” or “Accept”. Alternatively, parents are welcome to use the workstation in the Tony Stopher Library & Information Centre to log into the Portal and load their hours.

The service provider recommends the following versions: Internet Explorer (I.E 10 and above);  Firefox (20 and above);  Google Chrome (30 and above) ; Safari (6.0 and above). Parents can check the versions of browsers they are using and ensure they are as outlined as above for the correct versions. Some antivirus programs and windows security may block certain links/websites that it deems as unsafe and the Parent Portal would then need to be added as a trusted site, this can be done in Internet Options on your browser Menu bar. Your operating system should have the latest service packs and security patches applied.

Q: Can I still enter data from 2013 or 2014?

A: No. The deadline for submission of 2014 hours was 19 November 2014. If you were unable to enter your 2014 data due to technical issues, please advise the Community Relations Officer. The deadline for submitting 2015 hours will be at the end of Term 4 2015. We encourage parents to log their hours as soon as possible after completing a task, as this will ensure your data remains up to date.

Q: I have changed my password, but I am now getting an error message that says: “This account cannot be accessed, please contact the website administrator for details.”

A: Your account may be locked as a result of entering the password incorrectly more than three times. Call (08) 9403 1342 to check and/or get the account unlocked.

Q: I am trying to save an entry, and I get the following error message: “Unable to create a new record for the following reasons: An unknown error has occurred during the processing of the update.”

A: The two most common reasons people experience difficulty are:

  1. Too much data has been entered in the “Comments” column. Please keep entries short, to a total maximum of 30 characters (including spaces). The “Comments” column is used when additional information is needed to outline an activity, but it is an optional field. Please keep entries short – one or two words at the most.  If you are adding in your hours from General Meetings, Uniform Shop and Canteen help, there is no need to provide detailed explanation. The best use of the Comments column is for activities that fall under a very broad umbrella and may need some explanation. For example, if you helped out by growing 1000 plants for the Plant Stall, at the Fete you don’t need to write in all the detail.  All you would need to do is select “Fete” under Involvement and then in the Comments, just write “Plant Stall”. Please keep your entry to 30 characters or less - short and sweet..
  2. You may have typed in a full name or surname in the “Authorised By” column instead of selecting a name from the list. Top tip is to click on the little grey arrow in the corner of the box and then search for the name of the authorising person.

Q: How do I check whether my hours have been saved correctly?

A: You can create a report which will show all your hours. Click on Parent Transaction List in the left hand navigation menu or click on the “Reports” button that appears above the entry page. In both cases, the system will produce a downloadable PDF that will include all the hours saved to date.

Q: I have successfully logged on, and am now on the "Add/Edit" Screen but cannot see any grid to enter the data.

A:  The most likely cause is that you are using Internet Explorer. To fix this, please go to the Internet Explorer Menu Bar and find the Tools item. On some newer versions of the Internet Explorer browser, look for a cog symbol at the top right hand side of the page. Once you have found the Tools, select "Compatability View."  The system will then ask you whether you want to add the website. Please click "Yes" or "Apply". You may need to log in again after this. Once you have logged in, you should be able to see the grid below.

If you still have questions, please call the Community Relations Officer during office hours (8am to 4pm) on (08) 9403 1342 or send an email.